Privacy Policy

When you use the OtherSide website, place an order, create an account, join our newsletter, contact us, or otherwise interact with us, we may collect information such as your name, mobile number, email address, shipping address, governorate, city or area, building and apartment details, order details, selected products, colors and sizes, purchase history, delivery notes, account information, wishlist information, and customer-support communications.

We may also automatically collect technical information such as your IP address, browser type, device type, operating system, pages visited, referral source, session information, and website usage data.

We may use your information to process and fulfill orders, arrange delivery, contact you regarding an order, provide customer support, manage returns or cancellations, maintain customer accounts, manage inventory, prevent fraud or abuse, improve our website, analyze store performance, send marketing communications where permitted, and comply with legal obligations.

We only use personal information where there is an appropriate business or legal reason for doing so.

For orders delivered within Egypt, we may share the information necessary to complete delivery with our courier or logistics provider.

This may include your name, phone number, delivery address, order value, Cash on Delivery amount, and other information reasonably required to deliver your order.

Courier companies are not permitted to use information we provide for unrelated purposes.

OtherSide may initially offer Cash on Delivery.

If electronic payments are introduced in the future, payments may be processed by an authorized third-party payment provider or bank.

OtherSide should not directly store full payment-card numbers, CVV codes, or other sensitive card credentials on its own servers.

The payment provider's own privacy policy and terms may apply to payment processing.

We may use trusted third-party providers for services such as website hosting, databases, cloud storage, analytics, email, customer communication, security, delivery, and payment processing.

We only provide these providers with information reasonably necessary to perform their services.

Our website may use cookies or similar technologies to maintain sessions, remember cart contents and preferences, analyze traffic, improve performance, and understand how customers use the website.

Where required, customers may be provided with options to accept or manage non-essential cookies.

If you subscribe to OtherSide marketing communications, we may send information about new drops, collections, promotions, restocks, and brand updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to an existing order may still be sent even if you unsubscribe from marketing.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

However, no website, server, or internet transmission can be guaranteed to be completely secure.

We retain customer and order information only for as long as reasonably necessary to operate the business, provide customer service, comply with accounting and legal requirements, resolve disputes, and protect legitimate business interests.

Depending on applicable law, you may have rights regarding your personal information, including requesting access to information we hold about you, requesting corrections, objecting to certain uses, requesting deletion where legally permitted, or withdrawing marketing consent.

Some information may need to be retained where required by law or where necessary for legitimate business records.

To make a privacy request, contact:

Email: otherside.store.eg@gmail.com

WhatsApp/Phone: +20 155 900 2289

Some hosting, analytics, database, cloud, or infrastructure providers used by OtherSide may process information outside Egypt.

Where this occurs, we will take reasonable measures to use reputable providers and protect customer information in accordance with applicable requirements.

The OtherSide website is not intended to knowingly collect personal information from children without appropriate authorization where required by law.

We may update this Privacy Policy as our services, technologies, or legal requirements change.

The current version and its effective date will be displayed on this page.

For privacy questions, contact:

OtherSide Egypt Email: otherside.store.eg@gmail.com Phone/WhatsApp: +20 155 900 2289